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Patient perceptions and expectations are changing

Of course it comes as no surprise that the results of a survey published in the journal Clinical Ophthalmology of 1,000 potential and previous cataract-surgery patients concluded that “the ophthalmologist plays an important role in preparing patients for cataract surgery.” What was surprising, however, is that the researchers discovered that what eye doctors think patients should know and what patients really want to know are two different things. Are you talking to your cataract surgery patients about what matters to them? Read More

What doctors can do to address patients’ concerns 

In a survey of 1,000 AARP members to assess patient perceptions of cataract surgery, three-quarters of post-op respondents reported a higher quality of life and said they wished they had had the surgery sooner. So why didn’t they? For the same reasons patients put off sinus surgery or other medical procedures: fear and anxiety.  Read More

Empathy, listening, and education can help

Tense situations and difficult doctor-patient encounters are, unfortunately, not uncommon in health care settings. When patients who are afraid or frustrated interact with medical providers who are tired, overworked, or burned out, the outcome can be unpleasant—and can even lead to malpractice lawsuits or violence. It’s imperative that doctors and staff learn to manage common situations that can arise in any practice. Here are a few examples, from mild to serious, that can frequently occur between doctors and patients. Read More

Why more doctors are taking on extra jobs and how to find them

Medical school debt is on the rise. Female doctors still consistently earn less than their male colleagues. High stress is causing an epidemic of burnout among medical professionals. For a number of reasons, more doctors are starting “side hustles,” from consulting gigs to advisory roles and more. Read More