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From minor complaints to life-threatening emergencies, it’s important to have a plan in place

You’ve heard the saying, “Failing to plan is planning to fail.” This is certainly true when it comes to operating a successful medical practice today. You need to be prepared for everything from an unhappy patient to a bad online review to a serious emergency in the workplace. The common thread is that you must plan in advance and set up systems to deal with these issues so you don’t get caught by surprise. Here are three scenarios practices could encounter.Read More

The cost of this growing condition to patients and practices

While it was once perceived as a minor irritation, today dry eye disease (DED) is considered a “critical and significant public health issue” in the U.S., according to the Ophthalmology Times. An estimated 16 million Americans have been diagnosed with DED, but the actual number of people affected is much higher. Some studies show that nearly half of all U.S. adults experience dry eye signs and symptoms, which include watery, itchy, or burning eyes, sensitivity to light, and blurred vision—significantly impacting their quality of life. Read More

Your older patients’ care priorities may not be what you think—or what younger patients want

An 82-year-old man with heart failure was presented with a difficult decision: undergo the high-risk surgery his doctors recommended, or die. As Kaiser Health News (KHN) reported, the patient’s daughter felt there was no choice but to go ahead with the surgery. Read More

Used correctly, it’s a powerful tool for patient engagement and practice marketing

For as long as email has been a part of our daily lives, doctors have been concerned about whether or not to use this method of communication with their patients. Even in 2019, the majority of doctors still are not regularly communicating with their patients electronically. Estimates show that only about 30 percent of doctors exchange email with their patients, while about 18 percent use text messaging to interact with patients.Read More

Awareness and education are key to supporting caregivers, who play a major role in health care

There is one aspect of health care that greatly impacts patient care, yet is often overlooked: caregiver engagement. There are more than 40 million unpaid caregivers of adults ages 65 and older in the U.S., according to Pew Research. Of that group, nine in 10 are family members providing care for an aging relative, often a parent. Read More