Ready to elevate your practice's performance?
Ready to elevate your practice's performance? Request your customized demo now!

How to identify, engage, and maintain continuity of care with these patients

Treating patients with chronic conditions was named one of the top challenges facing doctors in 2020 by Medical Economics. And that was before the COVID-19 pandemic struck. Managing the care of the 6 in 10 American adults who have a chronic disease entails regular visits with providers and also requires patients to adhere to their self-care and treatment plans between appointments. With COVID-19 causing delays and disruptions in health care, what is the best way to manage chronic disease patients now?Read More

How to gather and use feedback to provide better care

Are patients more or less satisfied with their doctors during COVID-19? The answer may surprise you. Even during this unusual time—especially during this time—it’s important to monitor and respond to patient feedback in your practice. Surveying patients can give you valuable insights into what they value now and where to focus your efforts moving forward. Here are some findings from health care providers over the past few months.Read More

Use chatbots and email strategically to engage patients and save time

COVID-19 presented doctors and patients with a crash course in digital health technology. Four in ten patients started using a new app or digital technology to stay connected to their providers at the start of the pandemic, according to PatientEngagementHIT.com. While 90 percent of patients who used any type of digital health tool for the first time rated their experience as good, patient satisfaction with doctors’ communication dropped during the pandemic, according to recent survey data.Read More

Sufferers have increased and adherence has dropped during the pandemic; why patient education is key

A year ago, the Ophthalmology Times reported on the prevalence of dry eye disease (DED), calling it a “critical and significant public health issue” in the U.S. While a 2017 study estimated that 16 million Americans have been diagnosed with DED, the actual number of people suffering from dry eye is likely much higher—with some reports indicating that nearly half of all U.S. adults experience dry eye signs and symptoms.Read More

Focus on priorities, take a flexible approach, and automate what you can

Many practices are facing staff shortages in the wake of COVID-19. Early in the pandemic, a MGMA poll asked medical practice leaders if they had experienced staff shortages amid the spread of coronavirus. Of the 40 percent who said “yes,” numerous respondents noted that many of the staff shortages were not directly related to COVID-19 exposure, but rather due to school closures and the need for employees to care for children. Read More

Increasing awareness among glaucoma patients undergoing cataract surgery

There are about 3 million people over the age of 40 diagnosed with glaucoma in the U.S. It is one of the top two leading causes of blindness in this patient population, and the number is expected to triple by 2050. Yet only about 50 percent of patients know they have this blinding disease—and more than half of patients with glaucoma who undergo cataract surgery miss out on the opportunity to have a simultaneous surgery that could allow them to avoid long-term glaucoma therapy. Are you and your patients aware of the latest innovation in MIGS?Read More