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How to identify, engage, and maintain continuity of care with these patients

Treating patients with chronic conditions was named one of the top challenges facing doctors in 2020 by Medical Economics. And that was before the COVID-19 pandemic struck. Managing the care of the 6 in 10 American adults who have a chronic disease entails regular visits with providers and also requires patients to adhere to their self-care and treatment plans between appointments. With COVID-19 causing delays and disruptions in health care, what is the best way to manage chronic disease patients now?Read More

Use chatbots and email strategically to engage patients and save time

COVID-19 presented doctors and patients with a crash course in digital health technology. Four in ten patients started using a new app or digital technology to stay connected to their providers at the start of the pandemic, according to PatientEngagementHIT.com. While 90 percent of patients who used any type of digital health tool for the first time rated their experience as good, patient satisfaction with doctors’ communication dropped during the pandemic, according to recent survey data.Read More

Sufferers have increased and adherence has dropped during the pandemic; why patient education is key

A year ago, the Ophthalmology Times reported on the prevalence of dry eye disease (DED), calling it a “critical and significant public health issue” in the U.S. While a 2017 study estimated that 16 million Americans have been diagnosed with DED, the actual number of people suffering from dry eye is likely much higher—with some reports indicating that nearly half of all U.S. adults experience dry eye signs and symptoms.Read More

Focus on priorities, take a flexible approach, and automate what you can

Many practices are facing staff shortages in the wake of COVID-19. Early in the pandemic, a MGMA poll asked medical practice leaders if they had experienced staff shortages amid the spread of coronavirus. Of the 40 percent who said “yes,” numerous respondents noted that many of the staff shortages were not directly related to COVID-19 exposure, but rather due to school closures and the need for employees to care for children. Read More

Telehealth is here to stay, but it doesn’t have to be all or nothing

COVID-19 may have permanently changed the way we practice health care. A new study shows telehealth visits in the U.S. increased 4,347 percent in March 2020 compared to the same month last year, per private insurance claims. And according to Medical Economics, “Though it may be tempting to brush off telemedicine as a stopgap measure during this unprecedented health care emergency, new research shows that virtual care will outlast the pandemic itself.”Read More

Requesting and addressing patient feedback is crucial during COVID-19

It’s a delicate time in health care. Many practices are reopening or resuming routine and elective care that was paused during state shutdowns. Some patients may be eager to go back to their doctors but others are fearful about safety. That’s why online patient reviews and testimonials are so important right now.Read More