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How to gather and use feedback to provide better care

Are patients more or less satisfied with their doctors during COVID-19? The answer may surprise you. Even during this unusual time—especially during this time—it’s important to monitor and respond to patient feedback in your practice. Surveying patients can give you valuable insights into what they value now and where to focus your efforts moving forward. Here are some findings from health care providers over the past few months.Read More

Use chatbots and email strategically to engage patients and save time

COVID-19 presented doctors and patients with a crash course in digital health technology. Four in ten patients started using a new app or digital technology to stay connected to their providers at the start of the pandemic, according to PatientEngagementHIT.com. While 90 percent of patients who used any type of digital health tool for the first time rated their experience as good, patient satisfaction with doctors’ communication dropped during the pandemic, according to recent survey data.Read More

What your patients with glasses need to hear from you now

In a recent post, we discussed the concerns and confusion your contact lens patients may be experiencing during COVID-19. What’s safe and what’s not? What services is your eye care practice offering now? Is online ordering the only option? Patients who wear glasses may have many of the same concerns. Be proactive about communicating with these patients to let them know how to stay safe and how you can help. Preventing glasses from fogging up while wearing a face mask is only the beginning. Here are some other ways to help patients now.Read More

Now’s the time to try these 6 ideas in your practice

This has already been a year of extraordinary upheaval and change—and we’re only halfway through 2020. Health care providers have been forced to adapt to evolving circumstances quickly and safely, to the best of their ability. Telemedicine is improving. Elective procedures and routine care are resuming.Read More

Improved safety, reimbursements, and technology have increased its popularity

Prior to COVID-19, telehealth and telemedicine were not all that widespread among doctors. Just 21 percent of all physicians stated that they used virtual consulting, according to a recent report, and the percentage of physicians interested in telehealth had been declining to under 30 percent. Read More