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3 factors to focus on with your patients

The bad news is that most doctors will face a malpractice lawsuit at some point in their careers. A 2011 study published in the New England Journal of Medicine found that an estimated 75 percent of physicians in low-risk specialties and a shocking 99 percent of physicians in high-risk surgical specialties would face a malpractice claim by the age of 65. Read More

Patient perceptions and expectations are changing

Of course it comes as no surprise that the results of a survey published in the journal Clinical Ophthalmology of 1,000 potential and previous cataract-surgery patients concluded that “the ophthalmologist plays an important role in preparing patients for cataract surgery.” What was surprising, however, is that the researchers discovered that what eye doctors think patients should know and what patients really want to know are two different things. Are you talking to your cataract surgery patients about what matters to them? Read More

What doctors can do to address patients’ concerns 

In a survey of 1,000 AARP members to assess patient perceptions of cataract surgery, three-quarters of post-op respondents reported a higher quality of life and said they wished they had had the surgery sooner. So why didn’t they? For the same reasons patients put off sinus surgery or other medical procedures: fear and anxiety.  Read More

Empathy, listening, and education can help

Tense situations and difficult doctor-patient encounters are, unfortunately, not uncommon in health care settings. When patients who are afraid or frustrated interact with medical providers who are tired, overworked, or burned out, the outcome can be unpleasant—and can even lead to malpractice lawsuits or violence. It’s imperative that doctors and staff learn to manage common situations that can arise in any practice. Here are a few examples, from mild to serious, that can frequently occur between doctors and patients. Read More