Are online reviews, surveys, or other methods the best way to gather feedback?
What’s the best way to tell whether patients are satisfied with your practice? Positive online reviews? Lots of new patients requesting appointments? Good patient satisfaction survey scores? There are many ways to gather patient feedback. Here are some guidelines for how to approach the important issue of patient satisfaction—and a surprising factor you may be overlooking.Read More
Education is the key to dealing with this common but misunderstood condition
Nearly 50 million Americans have experienced tinnitus. Commonly described as ringing in the ears, it is defined by theAmerican Tinnitus Association (ATA) as the perception of sound—including buzzing, hissing, whistling, swooshing, and clicking—where no external source of noise is present. Tinnitus, while common, varies so much from person to person that it is often misunderstood, by patients and doctors alike.Read More
Reach out to those with cold and sinus issues and college students home for the holidays
During the winter months, when colds, flu, strep throat, and other illnesses affecting the ear, nose, and throat run rampant, ENT practices could be at their busiest. But patients won’t come in if they don’t know they should—or how you can help them. Now is the perfect time for proactive patient education to reach those who are suffering from common winter ailments, as well as college students home on break who may be due for a checkup.Read More
Education and empathy are key to communicating with concerned parents
It’s that time of year again. School’s back in session, kids are getting sick, and well-meaning parents are rushing them to the doctor, armed with a list of diagnoses and treatments they’ve gathered from Google, Facebook, and the carpool line.Read More
How technology can help you meet the needs of today’s patients
By now, most of us realize that in 2018 patients want more from their doctors than quality health care. Patients value empathy and transparency, and expect the same level of convenience and customer service from their medical providers as they do from hotels, retailers, and other service providers. Fortunately, technology makes it easier to meet these needs, often in a more efficient way that better serves both patients and doctors. Here’s how. Read More
Why eye doctors are better suited than other providers to treat conjunctivitis
Many parents know that telltale itchiness, “goopiness,” and redness of their child’s eyes probably mean one thing: pink eye. Acuteconjunctivitis is a common problem, affecting an estimated 6 million people each year in the U.S. But what many parents don’t know is that they shouldn’t automatically take a child with pink eye to the pediatrician. Here’s what to let your patients, and parents of patients, know about this eye condition.